Specialist I, Customer Service

ASM

Hsinchu, Taiwan
On-site
Sap sales order creation and maintenance
Preventive maintenance scheduling
Inventory discrepancy reconciliation
ASM is seeking a Specialist I in Customer Service to manage kits and repair processes, order fulfillment, and cross-functional coordination. The role emphasizes collaboration in a tech-driven environment, contributing to innovations in the semiconductor industry

Job Summary

  • The role involves creating tracking reports to monitor customer parts, repairs, RMAs, and service requests processing.
  • Candidates will collaborate with business development and account teams to align on customer service level agreements for spares.
  • ASM values diversity, inclusion, and sustainability while supporting employee growth through development programs.

Matching Summary

Match Score: 85

ASM is seeking a Specialist I in Customer Service to manage kits and repair processes, order fulfillment, and cross-functional coordination. The role emphasizes collaboration in a tech-driven environment, contributing to innovations in the semiconductor industry.

Skills & Requirements

Must-have

  • SAP Sales Order creation and maintenance
  • Preventive maintenance scheduling
  • Inventory discrepancy reconciliation
  • Cross-functional team collaboration
  • RMA and service request tracking

Nice-to-have

  • Global operation goal alignment
  • Vendor management experience
  • Strong communication skills
  • Interest in semiconductor technology
  • Proactive problem solving

Key Requirements

  • Experience with SAP systems
  • Knowledge of preventive maintenance cycles
  • Ability to facilitate cross-regional meetings

Work Rights

Not specified

Tailored Resume

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