Principal Technical Support Engineer

Rocketadserver

Melbourne, Australia
On-site
Cobol, pl/i, c/c++, java programming
Db2, sql server, mysql, oracle databases
Windows and unix/linux os
Provide technical direction and leadership in the support, development and enhancement of Rocket products

Job Summary

  • Provide technical direction and leadership in the support, development and enhancement of Rocket products.
  • Troubleshoot reported symptoms to aid in the resolution process either directly for the customer or to help guide the development team.
  • Act as the technical subject matter expert on multiple products and deliver the best advice to our customers' issues.

Matching Summary

Provide technical direction and leadership in the support, development and enhancement of Rocket products.

Skills & Requirements

Must-have

  • COBOL, PL/I, C/C++, Java programming
  • DB2, SQL Server, MySQL, Oracle databases
  • Windows and UNIX/Linux OS
  • CICS, JCL/JES, IMS mainframe
  • Network connectivity troubleshooting
  • Advanced technical support delivery

Nice-to-have

  • Excellent customer service instincts
  • Calm under pressure
  • Willing to learn and share knowledge
  • Team player

Key Requirements

  • Solid hands-on programming experience
  • Strong working knowledge of relational databases
  • Proficient with operating systems
  • Experience with mainframe technologies
  • Understanding of security concepts
  • Working knowledge of Message Queues, Web Services, and LDAP
  • Ability to diagnose network issues

Work Rights

Not specified

Tailored Resume

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