Customer Care Representative

Hendrickacura

McKinney, Texas, US
Address customer concerns
Resolve issues between customers
Maintain customer satisfaction
Responsible for maintaining customer satisfaction throughout the dealership contributing to business development

Job Summary

  • Responsible for maintaining customer satisfaction throughout the dealership contributing to business development.
  • Addresses customer concerns and strives to resolve issues between customers and dealership (sales and service).
  • Follows up with customers through telephone and mailings prior to purchase, after purchase, and after service.

Matching Summary

Responsible for maintaining customer satisfaction throughout the dealership contributing to business development.

Skills & Requirements

Must-have

  • address customer concerns
  • resolve issues between customers
  • maintain customer satisfaction
  • follow up with customers
  • maintain CSI standards
  • advanced Microsoft Office skills

Nice-to-have

  • servant leadership
  • teamwork through trust
  • integrity and transparency
  • commitment to customer enthusiasm
  • passion for winning
  • accountability at all levels
  • continuous improvement mindset

Key Requirements

  • High School Diploma or GED
  • Up to 3 years of work experience
  • Previous customer service experience desired
  • Excellent interpersonal, communication, and organizational skills
  • Ability to learn Dealership Management System

Work Rights

Not specified

Tailored Resume

Cover Letter