This role involves building a high-performing US Retail function that drives both transformation and operational excellence across Operations and Client Servicing
Job Summary
This role involves building a high-performing US Retail function that drives both transformation and operational excellence across Operations and Client Servicing.
The successful candidate will develop scalable capabilities while embedding resilience, performance, and adoption across the business through a robust change ecosystem.
Howden offers a unique employee ownership model where 6,000 shareholders own 34% of the company, fostering a culture of empowerment and shared success.
Matching Summary
This role involves building a high-performing US Retail function that drives both transformation and operational excellence across Operations and Client Servicing.
Skills & Requirements
Must-have
Deep expertise in change management
Organizational design experience
Strategic systems thinking
Governance model creation
Strong analytical acumen
Nice-to-have
Emotionally intelligent leadership
C-suite influence capability
Behavioral science application
Client experience design focus
Entrepreneurial spirit alignment
Key Requirements
Proven ability to create governance models balancing agility with risk
Experience translating organizational design into delivery and benefit realization
Ability to influence at C-suite level and develop business cases