Technical Support Analyst I

Halifaxhealthexpresscare

**
Hardware installation and repair
Software troubleshooting skills
Ms windows entry level knowledge
** Halifaxhealthexpresscare is seeking a Technical Support Analyst I for a fully remote position, responsible for providing first-tier technical support for hardware, software, and communication issues. The ideal candidate should have a high school diploma or GED, relevant certifications, and at least one year of experience in a technical support role. **

Job Summary

  • This role involves providing first-tier support for hardware, software, and communication issues directly to users within a healthcare environment.
  • The position requires performing Service Desk, Field Support, and Deployment duties including imaging PCs, troubleshooting network connections, and setting up printers.
  • All Technical Support Analysts must participate in an on-call rotation and be willing to alter shift schedules to meet user support demands.

Matching Summary

Match Score: 75

** Halifaxhealthexpresscare is seeking a Technical Support Analyst I for a fully remote position, responsible for providing first-tier technical support for hardware, software, and communication issues. The ideal candidate should have a high school diploma or GED, relevant certifications, and at least one year of experience in a technical support role. **

Skills & Requirements

Must-have

  • Hardware installation and repair
  • Software troubleshooting skills
  • MS Windows entry level knowledge
  • Clean driving record required
  • Ability to lift 50 pounds
  • Color vision capability required
  • Willingness to work evening shifts

Nice-to-have

  • Strong customer service orientation
  • Team player with good communication
  • Entry level network troubleshooting
  • Analytical problem-solving skills
  • Familiarity with call tracking software

Key Requirements

  • High School Diploma or GED equivalent
  • A+ certification required at hire or within 3 months
  • Minimum one year technical support experience
  • MCP or MCDST certification preferred
  • Associate of Science/Arts degree preferred

Work Rights

Not specified

Tailored Resume

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