Assistant Manager-customer Support

S&C Electric Company

Chicago, IL, United States
Base: $96,514 - $127,886.68; bonus/equity: eligibl...
Hybrid
Customer support call center
24/7 remote monitoring
Salesforce and reporting tools
The Assistant Manager – Customer Support is responsible for the day-to-day operational objectives of S&C’s Customer Support call center, serving as the first point of contact for inquiries from S&C’s installed customer base

Job Summary

  • The Assistant Manager – Customer Support is responsible for the day-to-day operational objectives of S&C’s Customer Support call center, serving as the first point of contact for inquiries from S&C’s installed customer base.
  • You will advance a safer, more reliable, and more resilient electrical grid.
  • Our commitment gives you opportunities to impact on and off the job positively.

Matching Summary

The Assistant Manager – Customer Support is responsible for the day-to-day operational objectives of S&C’s Customer Support call center, serving as the first point of contact for inquiries from S&C’s installed customer base.

Salary

Base: $96,514 - $127,886.68; Bonus/Equity: Eligible for annual incentive plan (AIP); Benefits: Not specified

Skills & Requirements

Must-have

  • Customer Support call center
  • 24/7 remote monitoring
  • Salesforce and reporting tools
  • Incident response protocols
  • Performance monitoring and reporting

Nice-to-have

  • Transform the grid
  • Employee-owned company
  • Positive impact on and off job
  • Forward-thinking leader

Key Requirements

  • 5 years electric power systems industry
  • 2 years Utility T&D exposure
  • 3 years operations/customer service/engineering
  • 2 years supervisory or lead role
  • Bachelor’s degree or equivalent experience

Work Rights

Not specified

Tailored Resume

Cover Letter