Client Service Director - Legal

R.R. Donnelley & Sons

Phoenix, AZ, United States
Base: $118,000 to $130,000 py; bonus/equity: salar...
On-site
8+ years bpo industry experience
Client relationship management expertise
Strategic account planning skills
The Client Services Director serves as the primary liaison between clients and operations, driving account strategy and client development activities

Job Summary

  • The Client Services Director serves as the primary liaison between clients and operations, driving account strategy and client development activities.
  • This role involves owning the client communication strategy, coordinating weekly meetings, and delivering Quarterly Business Reviews to ensure service commitments are met.
  • RRD offers a competitive salary range of $118,000 to $130,000 plus an incentive program, along with comprehensive benefits including medical, dental, vision, and 401(k) matching.

Matching Summary

The Client Services Director serves as the primary liaison between clients and operations, driving account strategy and client development activities.

Salary

Base: $118,000 to $130,000 per year; Bonus/Equity: Salary plus incentive program eligible; Benefits: Medical, dental, vision, PTO, disability, 401(k) match, life insurance, parental leave, tuition assistance

Skills & Requirements

Must-have

  • 8+ years BPO industry experience
  • Client relationship management expertise
  • Strategic account planning skills
  • Quarterly Business Review facilitation
  • SLA reporting and analysis

Nice-to-have

  • Thought leadership in benchmarking
  • Strong interpersonal communication
  • Process improvement initiative experience
  • Fast-paced environment adaptability
  • Trusted partnership building

Key Requirements

  • Bachelor's degree required
  • 8 or more years BPO experience
  • Domestic and international BPO background
  • Strong project management knowledge

Work Rights

Not specified

Tailored Resume

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