As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers
Job Summary
As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers.
As Concierge for the Plumpton Marketplace Branch Branch of CommBank, you’ll be the face of CommBank & the first person customers speak with to assist them.
At Commbank, we’re determined to make a real difference for Aboriginal and/or Torres Strait Islander Peoples.
Matching Summary
As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers.
Skills & Requirements
Must-have
Exceptional customer service delivery
Excellent communication skills
Manage customer expectations
Maintain approachable and professional demeanor
Assist customers with enquiries
Guide customers to appropriate channels
Nice-to-have
Building personal connections with customers
Enhance customer experience
Demonstrate in-branch technology
Genuine interest in career with CommBank
Improve financial wellbeing of customers
Key Requirements
Proven track record in Customer Service
Ideally in Financial Services, Retail or Hospitality