Patient Care Advocate

Highmark Health

Base: $19.00 - $27.74; bonus/equity: not specified...
Answering multi-line telephone system
Handling routine and complex inquiries
Adherence to policies and procedures
This job is responsible for answering calls received into the centralized call center and using appropriate procedures, tools and equipment to answer inquiries to provide First Call Resolution as often as possible

Job Summary

  • This job is responsible for answering calls received into the centralized call center and using appropriate procedures, tools and equipment to answer inquiries to provide First Call Resolution as often as possible.
  • The Representative will handle routine inquiries which will have a well-defined protocol as well as some more complex inquiries.
  • Assisting patients with all requests and specialties during business hours (8:00am-5:00pm) and processing complex medical service requests in a confidential manner with strict adherence to policies and procedures.

Matching Summary

This job is responsible for answering calls received into the centralized call center and using appropriate procedures, tools and equipment to answer inquiries to provide First Call Resolution as often as possible.

Salary

Base: $19.00 - $27.74; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Answering multi-line telephone system
  • Handling routine and complex inquiries
  • Adherence to policies and procedures
  • Maintaining customer satisfaction

Nice-to-have

  • Professional development
  • Independent judgment

Key Requirements

  • High School/GED
  • Customer service experience
  • Physician scheduling experience
  • 1 year in a Call Center role

Work Rights

Not specified

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