Manager, Commercial Customer Success

Atlassian

Remote, Americas
Base: $123,300 - $193,875 depending on zone; bonus...
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Lead customer success managers team
Drive customer renewals and expansion
Manage customer health and risk mitigation
** Atlassian is seeking a Manager for their Commercial Customer Success team, focusing on driving customer satisfaction, retention, and growth in a remote work environment. The ideal candidate will lead a team of Customer Success Managers while ensuring successful customer outcomes and collaboration across functions. **

Job Summary

  • This role involves leading a team of Customer Success Managers to drive customer satisfaction, adoption, and retention for DX products.
  • The manager is responsible for developing strategies that align with growth objectives while ensuring high renewal rates and ARR expansion.
  • Atlassian offers competitive compensation ranges based on geographic zones along with comprehensive benefits including health resources and paid volunteer days.

Matching Summary

Match Score: 75

** Atlassian is seeking a Manager for their Commercial Customer Success team, focusing on driving customer satisfaction, retention, and growth in a remote work environment. The ideal candidate will lead a team of Customer Success Managers while ensuring successful customer outcomes and collaboration across functions. **

Salary

Base: $123,300 - $193,875 depending on zone; Bonus/Equity: Eligible for bonuses, commissions, and equity; Benefits: Health, wellbeing resources, paid volunteer days

Skills & Requirements

Must-have

  • Lead Customer Success Managers team
  • Drive customer renewals and expansion
  • Manage customer health and risk mitigation
  • Coach CSMs on product mastery
  • Collaborate with Sales and Product teams

Nice-to-have

  • Startup experience preferred
  • Experience with technical audiences
  • High-pressure environment adaptability
  • Mastery of craft mindset

Key Requirements

  • Proven ability to mentor and coach teams
  • Experience managing complex technical products
  • Strong communication skills for all management levels

Work Rights

Not specified

Tailored Resume

Cover Letter