Desktop Support Technician (mac & Windows) - Entry Level

NEW ERA TECHNOLOGY

San Jose, California, United States
On-site
Monitor computer hardware performance
Install new hardware
Replace worn or defective parts
The primary responsibility of this role is to support clients through answering, logging and troubleshooting incidents in an expedient, professional manner while developing relationships through outstanding client service

Job Summary

  • The primary responsibility of this role is to support clients through answering, logging and troubleshooting incidents in an expedient, professional manner while developing relationships through outstanding client service.
  • Join New Era Technology, where People First is at the heart of everything we do.
  • At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development.

Matching Summary

The primary responsibility of this role is to support clients through answering, logging and troubleshooting incidents in an expedient, professional manner while developing relationships through outstanding client service.

Skills & Requirements

Must-have

  • Monitor computer hardware performance
  • Install new hardware
  • Replace worn or defective parts
  • Perform equipment testing
  • Set up new computer configurations
  • Install and configure software applications
  • Troubleshoot software and OS problems
  • Use IT Service Management tools

Nice-to-have

  • Client-focused support
  • Team-oriented culture
  • Continuous learning opportunities

Key Requirements

  • Entry Level

Work Rights

Not specified

Tailored Resume

Cover Letter