Incident Management Specialist

Coupang Inc

Tokyo, Japan
**
Analyze business risks from legal perspective
Handle external complaint resolution
Develop rapid response strategies
** Coupang Inc. is seeking an Incident Management Specialist for their Rocket Now brand food delivery service in Tokyo, Japan. The role involves handling critical issues, managing policies, and ensuring customer satisfaction through effective conflict resolution and risk management. **

Job Summary

  • The role involves handling, analyzing, and resolving critical issues for the Rocket Now food delivery service.
  • Candidates must establish policies related to critical issues, abuse cases, and dispute resolution among customers, merchants, and riders.
  • The position requires at least two years of relevant experience in customer support, external complaint handling, or service planning.

Matching Summary

Match Score: 75

** Coupang Inc. is seeking an Incident Management Specialist for their Rocket Now brand food delivery service in Tokyo, Japan. The role involves handling critical issues, managing policies, and ensuring customer satisfaction through effective conflict resolution and risk management. **

Skills & Requirements

Must-have

  • Analyze business risks from legal perspective
  • Handle external complaint resolution
  • Develop rapid response strategies
  • Manage critical service issues

Nice-to-have

  • Experience in retail or logistics industries
  • Korean language proficiency
  • Hands-on offline customer interaction experience
  • Strong data analysis capabilities

Key Requirements

  • At least 2 years of relevant experience
  • Ability to analyze business risks legally
  • Experience in external affairs or public-facing issue resolution

Work Rights

Not specified

Tailored Resume

Cover Letter