Coordonnateur(trice) Des Opérations / Operations Coordinator
SharkNinjaoperatingllc
Montréal, Canada
On-site
Process customer orders accurately
Verify stock availability
Manage edi and retailer portals
The Operations Coordinator will be responsible for assisting with all aspects of the order management process and providing customer service to retailers
Job Summary
The Operations Coordinator will be responsible for assisting with all aspects of the order management process and providing customer service to retailers.
This role requires working closely with Finance and Sales to research and resolve retailer chargebacks and compliance issues.
Candidates must possess strong attention to detail, intermediate Excel skills, and the ability to communicate effectively in both French and English.
Matching Summary
The Operations Coordinator will be responsible for assisting with all aspects of the order management process and providing customer service to retailers.
Skills & Requirements
Must-have
Process customer orders accurately
Verify stock availability
Manage EDI and retailer portals
Achieve OTIF delivery goals
Resolve chargebacks and deductions
Intermediate Excel skills required
Bilingual French and English
Nice-to-have
Experience with AI tools
Interest in automation opportunities
Proactive problem-solving mindset
Continuous improvement orientation
Ability to work under pressure
Key Requirements
2 years experience in customer service or account management