Nc22 grade; $75,925 - $148,054 annual range; not s...
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Statewide driver licensing program oversight
Regulatory and data integrity management
Digital service delivery modernization
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The NC Department of Transportation is seeking a Director of Driver Services to lead the transformation of the statewide Driver Services program. The role involves strategic oversight of driver licensing and credentialing services, ensuring efficient and customer-focused operations across various service channels.
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Job Summary
The Director serves on the senior leadership team to provide strategic and operational leadership for the statewide Driver Services program during a period of significant transformation.
This role oversees the delivery of driver licensing and identity credentialing services across more than 115 Driver License Offices, digital platforms, and self-service channels.
The position acts as the principal advisor on operations and primary liaison to executive leadership and legislative stakeholders to ensure alignment with departmental priorities.
Matching Summary
Match Score: 75
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The NC Department of Transportation is seeking a Director of Driver Services to lead the transformation of the statewide Driver Services program. The role involves strategic oversight of driver licensing and credentialing services, ensuring efficient and customer-focused operations across various service channels.
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Salary
NC22 Grade; $75,925 - $148,054 annual range; Not specified
Skills & Requirements
Must-have
Statewide driver licensing program oversight
Regulatory and data integrity management
Digital service delivery modernization
Fiscal and personnel function management
Legislative stakeholder liaison
Nice-to-have
Customer-focused service experience design
Collaborative inclusive work environment creation
Data-driven decision making commitment
Process improvement and quality management expertise
Empowered workforce leadership
Key Requirements
Bachelor's degree from accredited institution
Three years of program experience
Two years of managerial experience
Significant decision-making authority in planning and directing operations