Senior Manager, Membership Operations (r&d)

Athenahealth

Base: $126,000 - $214,000; bonus/equity: annual di...
Hybrid
Lead membership program strategy
Drive acquisition, conversion, retention, revenue
Translate strategy into roadmaps
Athenahealth is seeking a Senior Manager of Membership Operations to lead their membership program strategy, focusing on acquisition, retention, and revenue growth. The ideal candidate will possess extensive experience in program management, particularly in digital subscriptions, and will be responsible for cross-functional collaboration, vendor management, and performance reporting

Job Summary

  • Lead the strategy and day-to-day delivery of our membership program to drive acquisition, conversion, retention, and revenue.
  • Your leadership will directly impact retention, revenue, and long-term customer value.
  • Our talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision.

Matching Summary

Match Score: 85

Athenahealth is seeking a Senior Manager of Membership Operations to lead their membership program strategy, focusing on acquisition, retention, and revenue growth. The ideal candidate will possess extensive experience in program management, particularly in digital subscriptions, and will be responsible for cross-functional collaboration, vendor management, and performance reporting.

Salary

Base: $126,000 - $214,000; Bonus/Equity: Annual discretionary bonus plan, variable compensation plan, and equity plans; Benefits: Health and financial benefits, commuter support, employee assistance programs, tuition assistance, employee resource groups

Skills & Requirements

Must-have

  • Lead membership program strategy
  • Drive acquisition, conversion, retention, revenue
  • Translate strategy into roadmaps
  • Remove operational friction
  • Manage program-level risks and vendors
  • Deliver measurable business outcomes
  • Define membership KPIs

Nice-to-have

  • Familiarity with subscription economics
  • Experience with product development lifecycle
  • Agile methodologies experience
  • Experiment-driven roadmaps
  • Working with analytics tools
  • Working with product road mapping tools

Key Requirements

  • 7+ years program or project management experience
  • Experience in digital media, subscriptions, or monetization products
  • Demonstrated success owning cross-functional programs
  • Experience managing external vendors and complex integrations
  • Strong analytical orientation
  • Excellent written and verbal communication
  • Proactive problem-solver with strong organizational skills

Work Rights

Not specified

Tailored Resume

Cover Letter