Gather and enter demographic and insurance information
Schedule appointments accurately and efficiently
Resolve patient financial issues
Patient Representatives are instrumental in ensuring the efficient and effective flow of patient access needs throughout the organization
Job Summary
Patient Representatives are instrumental in ensuring the efficient and effective flow of patient access needs throughout the organization.
Responsibilities may include greeting and registering patients, gathering and entering appropriate demographic and insurance/billing information, verification, scheduling appointments, providing patients with financial information, price estimates and the collection and entry of payments.
Representatives must fully understand the ramifications and impact of incomplete or inaccurate information to patient care and the overall revenue cycle.
Matching Summary
Patient Representatives are instrumental in ensuring the efficient and effective flow of patient access needs throughout the organization.
Skills & Requirements
Must-have
Gather and enter demographic and insurance information
Schedule appointments accurately and efficiently
Resolve patient financial issues
Maintain composure in high-volume work
Basic typing at 45 WPM
Knowledge of HIPAA and confidentiality
Nice-to-have
Compassionate, resilient, and strong team culture
Positivity inspires going above and beyond
Exceptional customer service delivery
Flexibility to facilitate change
Key Requirements
High school diploma or GED required
Previous customer service experience required
Medical Terminology, CPT and ICD-10 coding strongly preferred