Customer Experience Consultant

Cushman & Wakefield

Sydney, Australia
Hybrid
Customer experience kpis
Reduce customer effort
Adhere to processes
As a Customer Experience Consultant (CXC), you will play a key role in providing exceptional customer support, ensuring KPIs are met or exceeded, and enhancing the overall client experience

Job Summary

  • As a Customer Experience Consultant (CXC), you will play a key role in providing exceptional customer support, ensuring KPIs are met or exceeded, and enhancing the overall client experience.
  • Key Responsibilities include ensuring helpdesk and customer experience KPIs are met or exceeded, focusing on reducing customer effort using established frameworks and training, and identifying and implementing process improvements.
  • Cushman & Wakefield offers comprehensive training, a supportive team, diverse organization, and clear opportunities for growth and career advancement.

Matching Summary

As a Customer Experience Consultant (CXC), you will play a key role in providing exceptional customer support, ensuring KPIs are met or exceeded, and enhancing the overall client experience.

Skills & Requirements

Must-have

  • Customer experience KPIs
  • Reduce customer effort
  • Adhere to processes
  • Process improvement implementation
  • Quality Management Framework compliance

Nice-to-have

  • Natural people person
  • Strong multi-tasker
  • Self-motivated and accountable
  • Excellent communication skills
  • Adaptable in dynamic environments

Key Requirements

  • Customer service experience
  • Computer literacy and keyboard skills

Work Rights

Not specified

Tailored Resume

Cover Letter