This role guides a team of skilled field service engineers to ensure exceptional service delivery while promoting operational excellence
Job Summary
This role guides a team of skilled field service engineers to ensure exceptional service delivery while promoting operational excellence.
The successful candidate will drive service revenue by selling contracts and spare parts while maintaining strong client relationships in the cement and steel sectors.
You will be responsible for developing successors, coaching team members, and ensuring all HR compliances are met within the assigned region.
Matching Summary
This role guides a team of skilled field service engineers to ensure exceptional service delivery while promoting operational excellence.
Skills & Requirements
Must-have
Manage regional service team of engineers
XRF/OES analytical instrument expertise
Cement/Steel/Process industry knowledge
Service contract sales and revenue generation
Team performance KPI tracking and improvement
Root cause analysis and technical diagnostics
Nice-to-have
Strong interpersonal and communication skills
Empathetic leadership style
Conflict management capabilities
Influence without authority
Multilingual skills for global regions
Key Requirements
Bachelor's degree in Mechanical, Electrical, Electronics, or Instrumentation
Over 10 years of working experience
At least 5 years customer services management experience