Director, Customer & Market Insights

GeneDx

Remote, US
Base: $220,000 - $240,000 usd; bonus/equity: not s...
Fully remote
10-15 years customer insights experience
Qualitative and quantitative research methods
Vendor management and rfp processes
GeneDx is seeking a Director of Customer & Market Insights to lead the integration of customer and market research into actionable insights that will drive organizational decisions. The position emphasizes strategic leadership and hands-on execution, requiring extensive experience in market research and insights within the diagnostics and health sectors

Job Summary

  • GeneDx is seeking an experienced Director to build and scale a Customer and Market Insights Center of Excellence that shapes product and go-to-market strategies.
  • The role requires deep fluency in qualitative and quantitative methods including conjoint analysis, MaxDiff, and pricing research to drive strategic decisions.
  • This high-impact position involves leading a team, managing vendor relationships, and synthesizing complex data into actionable intelligence for senior leadership.

Matching Summary

Match Score: 85

GeneDx is seeking a Director of Customer & Market Insights to lead the integration of customer and market research into actionable insights that will drive organizational decisions. The position emphasizes strategic leadership and hands-on execution, requiring extensive experience in market research and insights within the diagnostics and health sectors.

Salary

Base: $220,000 - $240,000 USD; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • 10-15 years customer insights experience
  • Qualitative and quantitative research methods
  • Vendor management and RFP processes
  • Pricing research conjoint Van Westendorp
  • Voice of Customer system architecture
  • Data visualization Tableau Looker proficiency

Nice-to-have

  • Prior consulting experience in diagnostics
  • Advanced degree in relevant field
  • Experience with digital health platforms
  • Ability to influence without authority
  • Building insights Center of Excellence

Key Requirements

  • Bachelor's degree required; advanced degree preferred
  • 10-15 years progressive experience in insights or market research
  • Proven track record of building or scaling an insights function

Work Rights

Not specified

Tailored Resume

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