NaughtOne is seeking a Client Experience Specialist to enhance client interactions and support the global sales team. The role emphasizes building strong client relationships, effective order management, and identifying process improvements, all within a hybrid working environment
Job Summary
This role serves as a primary point of contact for clients, ensuring a seamless end-to-end experience throughout the order lifecycle.
The position requires collaborating cross-functionally with sales, operations, and logistics teams to resolve issues and maintain high service levels.
NaughtOne values sustainability deeply and expects this role to partner with the Sustainability team to provide essential compliance information to clients.
Matching Summary
Match Score: 85
NaughtOne is seeking a Client Experience Specialist to enhance client interactions and support the global sales team. The role emphasizes building strong client relationships, effective order management, and identifying process improvements, all within a hybrid working environment.
Skills & Requirements
Must-have
3-5 years client-facing experience
Order management process skills
Strong verbal and written communication
Microsoft Office proficiency
High attention to detail and accuracy
Nice-to-have
Experience with ERP systems like MS Dynamics NAV
Proactive solutions-focused mindset
Ability to work independently and collaboratively
Knowledge of sustainability compliance
Fast-paced environment adaptability
Key Requirements
A-level or equivalent education
GCSE passes in Maths & English
3-5 years experience in client-facing or order management roles