The role involves providing knowledgeable and responsive end-user technical support for hardware and software issues via telephone and in-person resolution
Job Summary
The role involves providing knowledgeable and responsive end-user technical support for hardware and software issues via telephone and in-person resolution.
Candidates must have strong analytical skills and the ability to work in a fast-paced startup environment within a financial services organization.
Benefits include medical/dental/vision insurance, a 401(k) retirement plan, paid holidays, PTO, and a collaborative culture focused on employee growth.
Matching Summary
The role involves providing knowledgeable and responsive end-user technical support for hardware and software issues via telephone and in-person resolution.
Skills & Requirements
Must-have
Windows and Apple OS experience
Customer service orientation
Remote desktop support skills
Ticket tracking system usage
Onsite presence requirement
Nice-to-have
Azure and 365 familiarity
Fast-paced startup environment
TeamViewer proficiency
Egnyte knowledge
Self-starter attitude
Key Requirements
1-3 years prior customer facing support experience
Background check including credit and FINRA fingerprinting