Sr. Unit Manager, Dealer Recovery Group And Back-end Early Payoff (hybrid)

Capital One

Plano, TX, US
Base: $98,900 - $112,900 annual; bonus/equity: per...
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3+ years people leadership experience
3+ years auto finance experience
3+ years call center or back office experience
** The Sr. Unit Manager position at Capital One involves leading the Dealer Recovery Group and Back-End Early Payoff team, focusing on achieving business goals and enhancing team performance in a hybrid work environment. Candidates are expected to have substantial people leadership and auto finance experience, along with strong skills in customer service and process management. **

Job Summary

  • The Sr. Unit Manager is a strategic leader accountable for achieving core business goals for the Move On Experience within Capital One Auto Servicing.
  • This role involves managing, leading, and developing teams including call center associates, back office staff, and vendor performance across global sites.
  • Candidates must be willing to work on-site in Plano, TX as part of a hybrid arrangement and possess at least three years of relevant industry experience.

Matching Summary

Match Score: 75

** The Sr. Unit Manager position at Capital One involves leading the Dealer Recovery Group and Back-End Early Payoff team, focusing on achieving business goals and enhancing team performance in a hybrid work environment. Candidates are expected to have substantial people leadership and auto finance experience, along with strong skills in customer service and process management. **

Salary

Base: $98,900 - $112,900 annual; Bonus/Equity: Performance based incentive compensation available; Benefits: Comprehensive health, financial, and other benefits included

Skills & Requirements

Must-have

  • 3+ years people leadership experience
  • 3+ years auto finance experience
  • 3+ years call center or back office experience
  • Hybrid work model in Plano TX
  • Google Suite or Microsoft Office proficiency

Nice-to-have

  • 5+ years people leadership experience
  • Process or project management experience
  • External vendor management experience
  • Creating excitement and high morale
  • Inclusive culture building

Key Requirements

  • High School Diploma, GED or Equivalent
  • At least 3 years People Leadership experience
  • At least 3 years Auto Finance experience
  • At least 3 years Call Center Customer Service/Back Office experience
  • Not eligible for new employment authorization sponsorship

Work Rights

Not specified

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