Lead Representative, Guest Services

San Manuel Band of Mission Indians

4 years guest service experience
1 year cash handling experience
High school diploma or ged
The Lead Representative provides operational oversight and ensures consistent execution of department processes within a fast-paced casino environment

Job Summary

  • The Lead Representative provides operational oversight and ensures consistent execution of department processes within a fast-paced casino environment.
  • This role involves coordinating promotional activities, managing event banking responsibilities with significant cash volumes, and supporting team readiness.
  • Candidates must possess at least four years of guest service experience and one year of cash handling experience to ensure compliance and service excellence.

Matching Summary

The Lead Representative provides operational oversight and ensures consistent execution of department processes within a fast-paced casino environment.

Skills & Requirements

Must-have

  • 4 years guest service experience
  • 1 year cash handling experience
  • High School Diploma or GED
  • Event coordination and preparation
  • Team training and coaching

Nice-to-have

  • Microsoft Office proficiency
  • De-escalation skills
  • Crowd control capabilities
  • Responsible gambling awareness
  • Fast-paced environment adaptability

Key Requirements

  • Minimum 4 years guest service experience
  • Minimum 1 year cash handling experience
  • High School Diploma or GED required
  • Potential gaming license requirement

Work Rights

Not specified

Tailored Resume

Cover Letter