The role involves leading and coaching direct reports to ensure high performance and continuous improvement within the team
Job Summary
The role involves leading and coaching direct reports to ensure high performance and continuous improvement within the team.
Candidates will manage business partner relationships to close gaps and implement quality and learning recommendations across Canadian Operations.
The position requires developing best-in-class facilitation programs and ensuring gold-standard training delivery aligned with adult education principles.
Matching Summary
The role involves leading and coaching direct reports to ensure high performance and continuous improvement within the team.
Skills & Requirements
Must-have
4-6 years financial services experience
3+ years leadership in learning or quality
Adult education and facilitation principles
Quality assessment processes knowledge
Project management methodology skills
Data analysis and problem solving
Nice-to-have
Customer obsession mindset
Change leader with growth mindset
Cross-skilling BU knowledge
Collaborative team culture
Flexible program delivery
Key Requirements
University degree in Adult Education or Quality certification
4-6 years work experience in Financial Services Industry
3+ years of leadership experience preferably with learning and/or quality teams