Lead Service Designer (advanced English & Spanish)

Thoughtworks

Brazil, Brazil
On-site
Service design and process transformation
Complex journey maps and service blueprints
Observational research in real work environments
Play an active role in the delivery and design of technology projects with a strong focus on service design and process transformation

Job Summary

  • Play an active role in the delivery and design of technology projects with a strong focus on service design and process transformation.
  • Collaborate with cross-functional teams to create experience design deliverables including complex journey maps, service blueprints, roadmaps, prototypes and design systems.
  • Conduct deep observational research in real work environments to uncover friction points, inefficiencies and opportunities for process improvement.

Matching Summary

Play an active role in the delivery and design of technology projects with a strong focus on service design and process transformation.

Skills & Requirements

Must-have

  • Service design and process transformation
  • Complex journey maps and service blueprints
  • Observational research in real work environments
  • Efficiency-oriented design thinking
  • Fluent in Spanish and English

Nice-to-have

  • Experience in enterprise/SaaS
  • Advocating for experience design
  • Supporting less-experienced designers

Key Requirements

  • Advanced English and Spanish proficiency
  • Portfolio showcasing digital product expertise
  • Experience in service design and process mapping
  • Experience with user research methods

Work Rights

Not specified

Tailored Resume

Cover Letter