Talent Connect - Laguna 2026

Concentrix

Laguna, Philippines
Customer service support
Resolve routine problems
Meet contractual kpis
This position provides customer service support and resolution of routine problems regarding client's product or services

Job Summary

  • This position provides customer service support and resolution of routine problems regarding client's product or services.
  • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
  • Participate in activities designed to improve customer satisfaction and business performance.

Matching Summary

This position provides customer service support and resolution of routine problems regarding client's product or services.

Skills & Requirements

Must-have

  • customer service support
  • resolve routine problems
  • meet contractual KPIs
  • listen attentively
  • demonstrate empathy
  • maintain basic knowledge
  • track and document information

Nice-to-have

  • build rapport with customer
  • pleasant and professional tone
  • adapt to changes quickly
  • work as a team member

Key Requirements

  • High school diploma
  • three to six months experience
  • Ability to effectively communicate
  • Strong computer navigation skills
  • Dependable with strong attention to detail
  • Skilled in multi-tasking
  • Tolerance for repetitive work
  • Ability to work independently
  • Demonstrate patience
  • Ability to rotate shifts
  • Minimum of two years of college education (Philippines)
  • Ability to think clearly (Philippines)
  • Ability to learn (India)
  • Strong problem solving skills (India)
  • Handle complex queries (India)
  • Resolve customer queries independently (India)

Work Rights

Not specified

Tailored Resume

Cover Letter