Technical Account Manager

Zocdoc

New York, NY, United States
Base: $105,000 - $142,000 usd; bonus/equity: not s...
On-site
Ehr integration stability
Technical optimizations
Integration health monitoring
As a Technical Account Manager (TAM), you’ll serve as a consultative technical resource, providing responsive support to maintain the stability and accuracy of Zocdoc’s integration with a practice’s Electronic Health Record (EHR) and proactive support to identify technical optimizations focused on Enterprise client growth and success

Job Summary

  • As a Technical Account Manager (TAM), you’ll serve as a consultative technical resource, providing responsive support to maintain the stability and accuracy of Zocdoc’s integration with a practice’s Electronic Health Record (EHR) and proactive support to identify technical optimizations focused on Enterprise client growth and success.
  • The essential functions are listed, but not limited to: Outbound Enterprise Support, Inbound Enterprise Support, Troubleshooting & Investigations, Project Assistance & Management, Client Communication, Implementation, and Internal Teams Collaboration.
  • Benefits include a flexible, hybrid work environment, unlimited vacation, 100% paid employee health benefit options, commuter benefits, 401(k) with employer-funded match, and catered lunch everyday.

Matching Summary

As a Technical Account Manager (TAM), you’ll serve as a consultative technical resource, providing responsive support to maintain the stability and accuracy of Zocdoc’s integration with a practice’s Electronic Health Record (EHR) and proactive support to identify technical optimizations focused on Enterprise client growth and success.

Salary

Base: $105,000 - $142,000 USD; Bonus/Equity: Not specified; Benefits: 100% paid employee health benefit options, Unlimited Vacation, 401(k) with employer-funded match

Skills & Requirements

Must-have

  • EHR integration stability
  • technical optimizations
  • integration health monitoring
  • API concepts
  • system configurations

Nice-to-have

  • client-centric support
  • data-driven problem solving
  • deepening technical expertise
  • consultative relationships
  • measurable outcomes

Key Requirements

  • 3 - 4+ years Tier 2 technical support
  • 1+ years commercial client success
  • Troubleshooting complex technical issues
  • Translating technical concepts
  • Familiarity with Jira, Confluence, Postman, Salesforce

Work Rights

Not specified

Tailored Resume

Cover Letter