The Customer Service Supervisor is a player–coach who provides day-to-day leadership of the Customer Service Liaison team while owning a portion of frontline work
Job Summary
The Customer Service Supervisor is a player–coach who provides day-to-day leadership of the Customer Service Liaison team while owning a portion of frontline work.
This role ensures complete and accurate test orders, timely issue resolution, and high-quality service for internal and external customers.
The Supervisor partners closely with Client Services and laboratory leadership to optimize pre- and post-analytical workflows and delivery turnaround times.
Matching Summary
The Customer Service Supervisor is a player–coach who provides day-to-day leadership of the Customer Service Liaison team while owning a portion of frontline work.
Skills & Requirements
Must-have
day-to-day leadership
frontline work
timely issue resolution
high-quality service
HIPAA, CLIA, FDA compliance
Nice-to-have
precision medicine solutions
continuous improvement culture
cross-functional collaboration
Key Requirements
4-6 years experience in laboratory/clinical diagnostics