Senior Service Desk Analyst

QBE Insurance

Cebu City, Philippines
Fully remote
2 years relevant it experience
Bachelor's degree or equivalent
Fluent english communication skills
The role serves as a technical escalation point for Service Desk Analysts to ensure proper resolution before issues reach Level 2

Job Summary

  • The role serves as a technical escalation point for Service Desk Analysts to ensure proper resolution before issues reach Level 2.
  • Candidates will conduct trend analysis on common issues to propose and implement improvements to SLAs and issue prevention.
  • The position requires willingness to work shifting schedules including holidays and weekends at Cebu Business Park or Bonifacio Global City.

Matching Summary

The role serves as a technical escalation point for Service Desk Analysts to ensure proper resolution before issues reach Level 2.

Skills & Requirements

Must-have

  • 2 years relevant IT experience
  • Bachelor's Degree or equivalent
  • Fluent English communication skills
  • ITIL based environment knowledge
  • Microsoft Active Directory support
  • TCP/IP DHCP DNS networking concepts
  • Remote control technologies usage

Nice-to-have

  • Outstanding problem solving skills
  • Customer-centric approach
  • Coaching and mentoring abilities
  • Positive attitude to team
  • Experience with O365 Exchange Lync
  • Peripheral device troubleshooting
  • Collaborative team environment

Key Requirements

  • Minimum 2 years relevant IT help desk experience
  • Bachelor's Degree in Information Technology or Engineering
  • ITIL V3 Foundation Training or Certification preferred
  • Minimum 9+ John Clements English proficiency score
  • Work authorization not specified in posting

Work Rights

Not specified

Tailored Resume

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