Oversee service delivery for the Concur platform, ensuring seamless communication and optimal performance
Job Summary
Oversee service delivery for the Concur platform, ensuring seamless communication and optimal performance.
Act as the key liaison between various teams including Delivery, SAP Concur, and external vendors to manage incidents and service requests.
Build and maintain strong relationships with stakeholders, business admins, and vendors to ensure platform continuity and drive continuous improvement.
Matching Summary
Oversee service delivery for the Concur platform, ensuring seamless communication and optimal performance.
Skills & Requirements
Must-have
Concur platform support
Incident and problem management
Cross-team coordination
Vendor relationship management
Service assurance and reporting
Nice-to-have
Proactive improvement identification
Knowledge sharing facilitation
Strong interpersonal skills
Self-motivated with ownership
Key Requirements
7-9 years of experience in Concur support
Bachelor's degree in Commerce, IT, Computer Science, or Business