Customer Support Specialist (wild Apricot) - 2

Community Brands

Cebu, Philippines
Hybrid
Customer service experience
Technical support experience
Ms word, powerpoint, excel, ms outlook
Build and maintain respectful and collaborative relationships with clients through responsiveness, expertise and awesome customer service

Job Summary

  • Build and maintain respectful and collaborative relationships with clients through responsiveness, expertise and awesome customer service.
  • We are looking for the best of the best product support professionals who have demonstrated success in customer service and technical support.
  • Momentive Software actively embraces diversity and equal opportunity in a meaningful way.

Matching Summary

Build and maintain respectful and collaborative relationships with clients through responsiveness, expertise and awesome customer service.

Skills & Requirements

Must-have

  • Customer service experience
  • Technical support experience
  • MS Word, PowerPoint, Excel, MS Outlook
  • HTML and CSS skills
  • Excellent communication skills
  • Ability to work in a team

Nice-to-have

  • Troubleshooting software experience
  • JavaScript experience
  • Positive, friendly, and helpful attitude
  • Critical thinking and independent action

Key Requirements

  • Prior experience supporting software applications
  • Ability to manage up and escalate
  • Handle difficult situations effectively
  • Understand technical jargon
  • Multi-task and prioritize effectively

Work Rights

Eligibility to work in the Philippines

Tailored Resume

Cover Letter