Senior Executive, Customer Service

FWD Singapore

Kuala Lumpur, Malaysia
Not specified (assumed to be hybrid based on the nature of customer service roles)
4 years customer service experience
Life or general insurance industry knowledge
Multi-channel communication handling
FWD Singapore is seeking a Senior Executive, Customer Service to manage customer inquiries and service requests across various communication channels in Kuala Lumpur. The ideal candidate should have at least four years of experience in customer service within the insurance industry and will be responsible for enhancing customer experiences and supporting team operations

Job Summary

  • The role is responsible for handling all customers' enquiries and service requests across phone, email, web chat, social media, and walk-in counters.
  • Candidates must deliver delightful service experiences by providing accurate and timely responses that meet targeted service turnaround times.
  • The position requires supporting escalation processes, managing complaints, and assisting managers with team briefing and operational monitoring.

Matching Summary

Match Score: 85

FWD Singapore is seeking a Senior Executive, Customer Service to manage customer inquiries and service requests across various communication channels in Kuala Lumpur. The ideal candidate should have at least four years of experience in customer service within the insurance industry and will be responsible for enhancing customer experiences and supporting team operations.

Skills & Requirements

Must-have

  • 4 years customer service experience
  • Life or General insurance industry knowledge
  • Multi-channel communication handling

Nice-to-have

  • Experience providing guidance and training
  • Positive and driven work attitude
  • Proficiency in MS Office skills

Key Requirements

  • Diploma or Degree holder
  • At least 4 years of experience in customer service
  • Relevant insurance certifications (M5, M9, HI, PGI, BCP) preferred

Work Rights

Not specified

Tailored Resume

Cover Letter