Vonage is seeking a Technical Support Engineer for their Voice API services, aimed at providing exemplary support to their growing customer base. The ideal candidate will have a background in APIs, telecommunications, or SaaS, with relevant technical skills to troubleshoot and resolve technical issues
Job Summary
Provide first-class support to a rapidly growing strategic customer base integrating Vonage's Voice APIs.
Investigate, troubleshoot, diagnose, and resolve technical issues related to Voice APIs, while capturing knowledge for self-service.
Vonage provides competitive pay and benefits including unlimited discretionary time off and tuition reimbursement.
Matching Summary
Match Score: 85
Vonage is seeking a Technical Support Engineer for their Voice API services, aimed at providing exemplary support to their growing customer base. The ideal candidate will have a background in APIs, telecommunications, or SaaS, with relevant technical skills to troubleshoot and resolve technical issues.
Skills & Requirements
Must-have
Troubleshoot Voice API issues
Communicate with customers and stakeholders
SIP, WebRTC, Websockets
Asterisk, Freeswitch, Kamailio
Support APIs or SDKs
Nice-to-have
Developer tools and languages
Troubleshooting applications like Kibana
Linux/Unix operating systems
Knowledge Centered Support (KCS)
Key Requirements
Bachelor's Degree in Computer Science or equivalent
2+ years experience as a Support Engineer
Experience with APIs or in telecommunications or SaaS sectors