$75,000-95,000; not specified; for more informatio...
Fully remote
Technical support via phone and email
Troubleshooting and analyzing issues
Customer outreach and education
The University of Maryland's A. James Clark School of Engineering is seeking a Customer Support Specialist for its Center for Advanced Transportation Technology (CATT) Laboratory. This fully remote position requires strong communication and technical skills to provide customer support, troubleshoot issues, and assist with user onboarding
Job Summary
The A. James Clark School of Engineering at the University of Maryland serves as the catalyst for high-quality research, innovation, and learning.
The CATT Lab is looking for an engaging Customer Support Specialist to grow our customer success capability.
We believe varied perspectives build better products, are proud to have a diverse team, and encourage people of all backgrounds to apply.
Matching Summary
Match Score: 85
The University of Maryland's A. James Clark School of Engineering is seeking a Customer Support Specialist for its Center for Advanced Transportation Technology (CATT) Laboratory. This fully remote position requires strong communication and technical skills to provide customer support, troubleshoot issues, and assist with user onboarding.
Salary
$75,000-95,000; Not specified; For more information on Regular Faculty benefits, select this link
Skills & Requirements
Must-have
Technical support via phone and email
Troubleshooting and analyzing issues
Customer outreach and education
Agile environment experience
Excellent verbal and written communication
Nice-to-have
Passion for transportation
Building usable, stable, secure software
Thrive in a fast-paced environment
Advocating for features
Passion for excellence and integrity
Key Requirements
Bachelor’s degree or equivalent work experience
1+ years of experience using a support ticketing system
2+ years of enterprise software support experience
Ability to communicate technical information in non-technical terms