Revenue Operations Manager (post Sales)

Dialpad

Tempe, Arizona, US
On-site
Gross revenue retention ownership
Net revenue retention management
Renewals forecast accuracy discipline
Dialpad is seeking a Revenue Operations Manager (post Sales) to oversee its recurring revenue operations in Tempe, Arizona, or Austin, Texas. The ideal candidate will be responsible for managing gross and net revenue retention, renewal forecasting, and customer success processes, ensuring operational excellence in driving revenue growth

Job Summary

  • This role owns the operational mechanics of Dialpad's recurring revenue engine rather than serving as a reporting function.
  • The position is accountable for managing Gross Revenue Retention, Net Revenue Retention, and ensuring high renewal forecast accuracy.
  • Candidates must embody core traits including being scrappy, curious, optimistic, persistent, and empathetic to succeed in this high-ambition environment.

Matching Summary

Match Score: 85

Dialpad is seeking a Revenue Operations Manager (post Sales) to oversee its recurring revenue operations in Tempe, Arizona, or Austin, Texas. The ideal candidate will be responsible for managing gross and net revenue retention, renewal forecasting, and customer success processes, ensuring operational excellence in driving revenue growth.

Skills & Requirements

Must-have

  • Gross Revenue Retention ownership
  • Net Revenue Retention management
  • Renewals forecast accuracy discipline
  • Expansion pipeline governance
  • Customer Success operating cadence
  • Structural gap identification for retention

Nice-to-have

  • Scrappy and curious mindset
  • High bar performance standards
  • Agentic AI platform experience
  • Executive-level visibility skills
  • Persistent and empathetic traits

Key Requirements

  • Experience with recurring revenue operations
  • Proven track record in renewal forecasting
  • Ability to establish leading indicators for revenue risk

Work Rights

Not specified

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