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Warner Bros. Discovery is seeking a Senior CRM Campaign Operations Manager to oversee CRM operations for HBO Max across the EMEA & APAC regions. The role emphasizes collaboration with marketing teams to enhance user retention and engagement through various messaging channels.
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Job Summary
This role oversees CRM operations for HBO Max across the EMEA and APAC regions to drive user retention and monetization.
The successful candidate will manage end-to-end campaign processes including request intake, execution, and scheduling while collaborating with MarTech teams.
Warner Bros. Discovery offers career-defining opportunities, thoughtfully curated benefits, and a supportive culture that celebrates diverse perspectives.
Matching Summary
Match Score: 75
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Warner Bros. Discovery is seeking a Senior CRM Campaign Operations Manager to oversee CRM operations for HBO Max across the EMEA & APAC regions. The role emphasizes collaboration with marketing teams to enhance user retention and engagement through various messaging channels.
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Skills & Requirements
Must-have
5+ years CRM operations experience
Enterprise ESP and marketing automation tools
Braze platform expertise
People management and team leadership
Automated campaign journey building
Audience segmentation strategies
Liquid, JavaScript, or Python coding
Nice-to-have
HTML knowledge for content blocks
API integration experience
Connected content framework skills
Fluency in English language
Bachelor's degree in Marketing or Business
Experience with agency teams
Knowledge of industry best practices
Key Requirements
5+ years of CRM operations experience
Leadership experience with internal or external teams