PwC is seeking a Manager - L2 Salesforce Configuration Analyst to provide daily technical support for global Salesforce users, manage user rights, and maintain documentation. The ideal candidate should have over five years of experience with Salesforce configurations, especially in Sales Cloud, and possess strong technical and analytical skills
Job Summary
Provide daily L2 technical support to global Salesforce users, managing user rights and permissions.
Identify, diagnose, and resolve technical issues, escalating and tracking as needed, while creating and maintaining reports and dashboards.
Analyze integration and data flow problems, and manage elevated access requests.
Matching Summary
Match Score: 85
PwC is seeking a Manager - L2 Salesforce Configuration Analyst to provide daily technical support for global Salesforce users, manage user rights, and maintain documentation. The ideal candidate should have over five years of experience with Salesforce configurations, especially in Sales Cloud, and possess strong technical and analytical skills.
Skills & Requirements
Must-have
Daily L2 technical support
Manage user rights and permissions
Salesforce Sales Cloud configuration
Document processes and design solutions
Analyze integration and data flow issues
Nice-to-have
Advanced Excel and MS Office skills
Information security and data protection knowledge
Embracing Change
Intellectual Curiosity
Inclusion
Key Requirements
5+ years enterprise Salesforce project experience
5+ years Salesforce configuration experience
Experience documenting processes and designing solutions