Technical Support Administrator, Nmp

BCM One

Bacolod City, Philippines
Hybrid (3 days in-office, 2 days work from home)
Number porting process management
Customer number and service setup
Service level agreement (sla) adherence
BCM One is seeking a Technical Support Administrator for its Bacolod City, Philippines office. The role involves managing customer number porting and service provisioning in a hybrid work environment, emphasizing customer satisfaction and collaboration

Job Summary

  • Join BCM One's growing global telecommunications team to manage and optimize customer number and service transfers, ensuring seamless transitions and high customer satisfaction.
  • This hybrid role in Bacolod City requires managing number porting, provisioning, and CNAM/DL operations, with a focus on meeting SLAs and resolving issues efficiently.
  • BCM One is a leading telecom provider offering competitive salaries, comprehensive benefits including HMO with dependents, generous PTO, and opportunities for professional development and career growth.

Matching Summary

Match Score: 85

BCM One is seeking a Technical Support Administrator for its Bacolod City, Philippines office. The role involves managing customer number porting and service provisioning in a hybrid work environment, emphasizing customer satisfaction and collaboration.

Skills & Requirements

Must-have

  • Number porting process management
  • Customer number and service setup
  • Service Level Agreement (SLA) adherence
  • Night shift work availability
  • Professional-level English communication

Nice-to-have

  • Team-oriented environment
  • Commitment to customer satisfaction
  • Feedback for process improvement
  • Financial strength and growth story

Key Requirements

  • Bachelor's degree or 2 years related experience
  • Customer care or help-desk support experience
  • Basic understanding of number provisioning
  • Authorized to work in the Philippines

Work Rights

Must live and be authorized to work in the Philippines

Tailored Resume

Cover Letter