Head Of Agency London – Coo Lending Operations

224

London, United Kingdom
Agency london team leadership
Emea lending activities execution
Robust control environment adherence
The Head of Agency London is accountable for the effective execution of the Agent role for EMEA lending activities, ensuring accurate delivery within a robust control environment and full adherence to ING policies and UK regulatory expectations

Job Summary

  • The Head of Agency London is accountable for the effective execution of the Agent role for EMEA lending activities, ensuring accurate delivery within a robust control environment and full adherence to ING policies and UK regulatory expectations.
  • As a member of the UK Operations Senior Management team, the role works closely with UK Front Office and key partners to support safe growth and strong client outcomes.
  • Responsibilities include customer experience, improvement mindset, user experience, people development, capacity management, regulatory/compliance, risk champion, market intel, data-led approach, budget assistance, change management, corporate representation, and service management.

Matching Summary

The Head of Agency London is accountable for the effective execution of the Agent role for EMEA lending activities, ensuring accurate delivery within a robust control environment and full adherence to ING policies and UK regulatory expectations.

Skills & Requirements

Must-have

  • Agency London team leadership
  • EMEA lending activities execution
  • Robust control environment adherence
  • ING policies and UK regulatory compliance
  • Stakeholder engagement and client outcomes
  • Proactive risk management
  • Digital and continuous improvement mindset

Nice-to-have

  • Inspiring and approachable leader
  • Managerial courage and data-driven decisions
  • Team collaboration across diverse cultures
  • Organizational sensitivity
  • Style flexibility and adaptability
  • Empowering autonomous teams
  • Simplifying complexity and operational excellence

Key Requirements

  • Min 8 years’ proven track record in Operations
  • Knowledge of end-to-end Lending value chain
  • Experience in executing as an Agent
  • Experience developing high-performing teams
  • Excellent level of English

Work Rights

Not specified

Tailored Resume

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