Conversation Designer/analyst – Chatbot & Digital Experience Using Ai

Bankwest

Australia
Not specified
Conversation design experience
Multi-turn conversational flows
Ai chatbot development
Bankwest is seeking a Conversation Designer/Analyst to enhance the AI-powered customer experience through the design of human-centered chatbot interactions. The ideal candidate will possess expertise in conversation design, UX, and AI technologies, focusing on creating engaging multi-turn dialogues

Job Summary

  • Shape the future of AI-powered customer experiences by defining the voice, behavior, and intelligence of the Bankwest Bee chatbot.
  • Design natural, human-centered conversations that make banking simpler for millions of customers using cutting-edge AI and LLM technology.
  • Collaborate across Product, Content, Compliance, and Engineering to align intent with capability and continuously improve accuracy and experience.

Matching Summary

Match Score: 85

Bankwest is seeking a Conversation Designer/Analyst to enhance the AI-powered customer experience through the design of human-centered chatbot interactions. The ideal candidate will possess expertise in conversation design, UX, and AI technologies, focusing on creating engaging multi-turn dialogues.

Skills & Requirements

Must-have

  • Conversation design experience
  • Multi-turn conversational flows
  • AI chatbot development
  • LLM prompt design
  • User behavior analysis

Nice-to-have

  • Collaborative spirit
  • Low-code solutions
  • Systems thinking
  • Data modeling
  • Agile methodologies

Key Requirements

  • Experience in conversation design or interaction design
  • Proven ability to design multi-turn, goal-driven conversational journeys
  • Systems thinking and comfort navigating ambiguity
  • Experience working with UX designers, product managers, and engineers
  • Background in chatbots, virtual assistants, or AI-driven products
  • Familiarity of LLM behaviour, strengths, and limitations

Work Rights

Not specified

Tailored Resume

Cover Letter