Absa Bank Limited is seeking a Service Centre Consultant who will enhance customer experiences by efficiently handling support queries and requests. The position focuses on customer retention through excellent service delivery and participation in cross-functional teams to improve customer experience
Job Summary
Enhances customer’s experience through the provision of excellent service, efficient and professional handling of support queries and requests with the aim of retaining existing customers.
Perform detailed analytics in order to identify root cause pain points that are impacting customer experience delivery and take actions necessary to address these.
Continuously ensure an up-to-date and complete understanding of the customer environment, processes, procedures, technology platforms, products, compliance, and risk.
Matching Summary
Match Score: 85
Absa Bank Limited is seeking a Service Centre Consultant who will enhance customer experiences by efficiently handling support queries and requests. The position focuses on customer retention through excellent service delivery and participation in cross-functional teams to improve customer experience.