Lead continuous improvement across multiple client relationships for Capita Geo, analyzing customer journeys to identify improvement opportunities using Lean Six Sigma and innovation methods
Job Summary
Lead continuous improvement across multiple client relationships for Capita Geo, analyzing customer journeys to identify improvement opportunities using Lean Six Sigma and innovation methods.
Drive performance optimization across service operations, strengthen continuous improvement culture, and ensure sustainable, data-driven decision-making by leading cross-country teams and partnering with senior leadership.
Build a strong continuous improvement culture by mentoring, coaching, and upskilling teams in Lean, DMAIC, and problem-solving methodologies, while driving innovation through digital enablement and automation.
Matching Summary
Lead continuous improvement across multiple client relationships for Capita Geo, analyzing customer journeys to identify improvement opportunities using Lean Six Sigma and innovation methods.
Skills & Requirements
Must-have
Lean Six Sigma methodologies
performance optimization
data-driven decision-making
service process optimization
KPI frameworks and dashboards
Nice-to-have
digital enablement and automation
process mining integration
cross-country initiatives
strong business acumen
resilient and adaptable leader
Key Requirements
Minimum 5 years management experience
Contact Center or BPO environment experience
Certified Lean Six Sigma Green Belt (Black Belt preferred)