Associate Service Desk Analyst

PTC

Shoreview, MN, United States
Base: $40,000 - $45,000; bonus/equity: not specifi...
Hybrid
Front line technical support
Triage and resolve user issues
Monitor service desk ticket queue
PTC is leading the way in transforming the physical and digital worlds

Job Summary

  • PTC is leading the way in transforming the physical and digital worlds.
  • The Associate Service Desk Analyst provides front line technical support to employees.
  • Employees may be eligible for medical, dental and vision insurance, paid time off, and tuition reimbursement.

Matching Summary

PTC is leading the way in transforming the physical and digital worlds.

Salary

Base: $40,000 - $45,000; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Front line technical support
  • Triage and resolve user issues
  • Monitor service desk ticket queue

Nice-to-have

  • Experience with AI-based tools
  • Strong understanding of PC hardware
  • Ability to multitask under pressure

Key Requirements

  • Associate’s degree in Computer Science
  • 1–3 years of technical support experience
  • Strong verbal and written communication skills

Work Rights

Not specified

Tailored Resume

Cover Letter