Learning & Development Manager

Four Seasons

Silicon Valley, US
Base: $105k - $115k; bonus/equity: not specified; ...
On-site
Service improvement programs
Continuous learning culture
Onboarding and core program facilitation
Four Seasons is seeking a Learning & Development Manager for its Silicon Valley and San Francisco properties. This role focuses on delivering effective training and development programs to enhance employee performance and service excellence, aligned with the company's luxury hospitality standards

Job Summary

  • This role is responsible for delivering workplace learning and service improvement programs across three Four Seasons properties to achieve long-term business success.
  • Key functions include managing onboarding, operational learning, and compliance training, while also developing learning needs analyses and training plans aligned with property goals.
  • The position offers a competitive salary range of $105K - $115K, comprehensive benefits including fully paid medical, dental, and vision insurance, and opportunities for global career growth.

Matching Summary

Match Score: 85

Four Seasons is seeking a Learning & Development Manager for its Silicon Valley and San Francisco properties. This role focuses on delivering effective training and development programs to enhance employee performance and service excellence, aligned with the company's luxury hospitality standards.

Salary

Base: $105K - $115K; Bonus/Equity: Not specified; Benefits: Fully paid medical, dental, and vision insurance, Holiday, vacation, and sick pay, 401k participation with company matching, Complimentary stays, Free employee meals, Complimentary dry cleaning, Free employee parking

Skills & Requirements

Must-have

  • Service improvement programs
  • Continuous learning culture
  • Onboarding and core program facilitation
  • Certified Departmental Trainer program management
  • Standards training program management
  • Learning Needs Analysis and Training Plan creation
  • Budget creation and adherence

Nice-to-have

  • Innovative hospitality standards
  • Connecting with people and the world
  • Luxury with genuine heart

Key Requirements

  • University degree or equivalent experience
  • Minimum 3 years managerial experience
  • Experience in hotel operations
  • Excellent communication and facilitation skills
  • Adult learning styles and principles knowledge
  • Needs Assessment methodologies
  • Learning technologies knowledge
  • Evaluation theories
  • Project planning tools
  • Basic budgeting and financial management
  • Legal work authorization in United States
  • Flexible scheduling and availability
  • In-person requirement for all properties
  • Commute to San Francisco properties weekly

Work Rights

Must have legal work authorization

Tailored Resume

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