HighLevel is seeking a Director of Customer Retention to lead initiatives aimed at improving customer experience and retention. The ideal candidate will possess strong expertise in customer lifecycle management, team development, and operational excellence in a high-growth environment
Job Summary
This role leads HighLevel's retention engine to ensure customers achieve success within their critical first 90 days.
The ideal candidate is a customer-obsessed leader who thrives at the intersection of customer experience, success, support, and operations.
HighLevel operates as a global, remote-first organization with over 2,000 team members dedicated to building systems that support millions of businesses worldwide.
Matching Summary
Match Score: 85
HighLevel is seeking a Director of Customer Retention to lead initiatives aimed at improving customer experience and retention. The ideal candidate will possess strong expertise in customer lifecycle management, team development, and operational excellence in a high-growth environment.
Skills & Requirements
Must-have
Customer lifecycle management expertise
Churn prevention strategy development
High-performing team leadership skills
Early adoption program scaling
Cross-functional partnership capabilities
Nice-to-have
Deep expertise in de-escalation techniques
Experience with AI-powered platforms
Passion for customer experience innovation
Ability to create empowered team environments
Key Requirements
Proven track record in customer retention leadership