Senior Customer Service Advisor

Barclays

Base: £27,500; bonus/equity: not specified; benefi...
Exceptional customer service skills
Complex issue resolution expertise
Multi-channel communication proficiency
The role involves providing exceptional customer service by resolving complex customer needs through chat, email, and phone channels

Job Summary

  • The role involves providing exceptional customer service by resolving complex customer needs through chat, email, and phone channels.
  • Employees will collaborate with teams across the bank to align processes, identify improvements, and provide coaching to colleagues.
  • The position offers a competitive salary of £27,500 along with comprehensive benefits including pension, private medical insurance, and life insurance.

Matching Summary

The role involves providing exceptional customer service by resolving complex customer needs through chat, email, and phone channels.

Salary

Base: £27,500; Bonus/Equity: Not specified; Benefits: Pension plan, private medical insurance, life insurance, income protection

Skills & Requirements

Must-have

  • Exceptional customer service skills
  • Complex issue resolution expertise
  • Multi-channel communication proficiency
  • Risk management and control implementation
  • Stakeholder collaboration abilities

Nice-to-have

  • Leadership and team supervision experience
  • Data analysis and reporting capabilities
  • Empathy and dedication to helping people
  • Knowledge of banking products and services
  • Ability to identify industry trends

Key Requirements

  • Experience in handling complex customer queries
  • Understanding of banking regulations and codes of conduct
  • Ability to lead or supervise a team if applicable

Work Rights

Not specified

Tailored Resume

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