Customer Success Manager - Paradox

Workday

Scottsdale, AZ, United States
Primary location base pyy range: $95,000 usd - $14...
Fully remote
Account management
Enterprise saas solutions
Customer onboarding and training
Partner with enterprise and strategic clients to provide exceptional service and success for onboarding, training, ongoing support, and renewal and/or expansions

Job Summary

  • Partner with enterprise and strategic clients to provide exceptional service and success for onboarding, training, ongoing support, and renewal and/or expansions.
  • Be the primary account manager to Paradox clients around the globe, helping them achieve their strategic business goals with our AI-powered solutions.
  • The company offers trust to take risks, tools to grow, skills to develop, and support from a company invested in you for the long haul.

Matching Summary

Partner with enterprise and strategic clients to provide exceptional service and success for onboarding, training, ongoing support, and renewal and/or expansions.

Salary

Primary Location Base Pay Range: $95,000 USD - $142,600 USD; Additional US Location(s) Base Pay Range: $90,300 USD - $160,400 USD; Bonus/Equity: May be eligible for Workday Bonus Plan or role-specific commission/bonus, as well as annual refresh stock grants

Skills & Requirements

Must-have

  • account management
  • enterprise SaaS solutions
  • customer onboarding and training
  • product support and troubleshooting
  • strategic account management
  • client relationship management

Nice-to-have

  • sun-drenched optimism
  • courageous collaborators
  • empathy and shared enthusiasm
  • HR/recruiting software expertise
  • executive-level relationships

Key Requirements

  • 5+ years of experience in customer success or account management
  • 5+ years of experience supporting or implementing enterprise SaaS solutions
  • Technical understanding of complex software ecosystems
  • Experience educating clients and providing ongoing training
  • Comfortable working with global, cross-functional teams
  • Ability to travel up to 30%

Work Rights

Not specified

Tailored Resume

Cover Letter