Sr. Customer Retention Specialist

HighLevel

United States
On-site
Strong product expertise
Customer empathy skills
Independent operation capability
HighLevel is seeking a Sr. Customer Retention Specialist to enhance customer interactions and retention efforts within their AI-powered marketing platform. The ideal candidate will possess strong product knowledge, customer empathy, and the ability to work independently in a dynamic environment

Job Summary

  • The Sr. Customer Retention Specialist acts as a subject matter expert responsible for resolving escalations and improving customer retention.
  • This role requires strong product expertise and the ability to operate independently within a fast-paced, global remote-first environment.
  • HighLevel empowers over 2 million businesses with an AI-powered platform that processes billions of API hits and message events daily.

Matching Summary

Match Score: 85

HighLevel is seeking a Sr. Customer Retention Specialist to enhance customer interactions and retention efforts within their AI-powered marketing platform. The ideal candidate will possess strong product knowledge, customer empathy, and the ability to work independently in a dynamic environment.

Skills & Requirements

Must-have

  • Strong product expertise
  • Customer empathy skills
  • Independent operation capability
  • Complex interaction handling
  • Proactive retention outcomes

Nice-to-have

  • Fast-paced environment experience
  • Collaborative team culture fit
  • Innovation mindset
  • Global remote work experience

Key Requirements

  • Subject matter expert in customer care
  • Experience handling complex customer interactions
  • Ability to drive retention-focused outcomes

Work Rights

Not specified

Tailored Resume

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