Technical Support Associate (contractor)

Amplify Health

Remote, USA
$23ph for new associates; $24.50ph for returning a...
Fully remote
Investigate and resolve technical issues
Deliver exceptional customer support
Collaborate with engineering via jira
Serve as the primary point of contact for investigating and resolving complex technical issues across Amplify’s educational software applications for both customers and internal teams

Job Summary

  • Serve as the primary point of contact for investigating and resolving complex technical issues across Amplify’s educational software applications for both customers and internal teams.
  • In addition to making a direct, tangible impact on educators nationwide, you’ll make a meaningful impact on student learning while building relationships with educators.
  • This is a contract role expected to run from June 15, 2026, through the end of October, aligned with our peak season.

Matching Summary

Serve as the primary point of contact for investigating and resolving complex technical issues across Amplify’s educational software applications for both customers and internal teams.

Salary

$23/hr for new associates; $24.50/hr for returning associates with 1 year of experience; $26/hr for returning associates with 2+ years of experience

Skills & Requirements

Must-have

  • Investigate and resolve technical issues
  • Deliver exceptional customer support
  • Collaborate with Engineering via Jira
  • Log customer interactions in Salesforce
  • Adapt to new product releases
  • Proactively share insights and learnings

Nice-to-have

  • Technically savvy professionals
  • Enjoy advanced troubleshooting
  • Make a meaningful impact
  • Team-first mindset
  • Strong attention to detail

Key Requirements

  • Bachelor’s degree or 2+ years of equivalent experience
  • Experience troubleshooting technical issues
  • Legal authorization to work and reside in the U.S.

Work Rights

Must have legal authorization to work and reside in the U.S.

Tailored Resume

Cover Letter