Lead Customer Service Representative

Destination Pet

Base: $18.50 - $19.25ph doe; bonus/equity: tips; b...
Customer service leadership
Handling escalated client issues
Opening and closing center
We are revolutionizing the pet industry and are looking for a Lead Customer Service Representative who is part host, part handler, part operations wizard, and 100% pet-passionate

Job Summary

  • We are revolutionizing the pet industry and are looking for a Lead Customer Service Representative who is part host, part handler, part operations wizard, and 100% pet-passionate.
  • You will be responsible for leading by example, handling escalated client issues, touring new clients, training new CSRs, and managing daily operations.
  • Perks include part-time health, mental health, and telehealth benefits, with pay starting at $18.50 - $19.25/hour DOE + tips.

Matching Summary

We are revolutionizing the pet industry and are looking for a Lead Customer Service Representative who is part host, part handler, part operations wizard, and 100% pet-passionate.

Salary

Base: $18.50 - $19.25/hour DOE; Bonus/Equity: tips; Benefits: Part-time health, mental health, and telehealth benefits

Skills & Requirements

Must-have

  • Customer service leadership
  • Handling escalated client issues
  • Opening and closing center
  • Processing payments and balancing drawers
  • Maintaining lobby cleanliness
  • Physical stamina and lifting ability

Nice-to-have

  • Pet-obsessed professional
  • United team player
  • Creative innovation
  • Cool under pressure
  • Patience and presence

Key Requirements

  • 1+ year in a customer service role
  • High school diploma or equivalent

Work Rights

Not specified

Tailored Resume

Cover Letter